Refund Policy

At Khaya and Jess®, we strive to ensure customer satisfaction with our modern travel storage solutions. If you are not completely satisfied with your purchase, our Refund Policy outlines the conditions under which you can request a refund.

Eligibility for Refunds
 
You may request a refund if:

• The item is defective, damaged, or incorrect upon arrival.

• You return the item in unused condition and in its original packaging within [X] days of receiving your order.

• The return is approved according to our Return Policy.

 
Non-Refundable Items
 
We do not offer refunds for:

• Items that have been used, altered, or damaged by the customer.

• Items returned beyond the eligible return period.

• Discounted or sale items (unless defective or incorrect).

• Gift cards and personalized/customized items.

Refund Process

To request a refund, follow these steps:

1. Contact Us at [khayaandjess@gmail.com] within [7] days of receiving your order with your order number and reason for the refund request.

2. Provide Photos if the item is damaged or incorrect.

3. Return the Item (if applicable) following our return instructions.

4. Refund Approval & Processing: Once we inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within [7] business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

• Check your bank account or credit card statement.

• Contact your bank or payment provider (it may take some time for funds to reflect).

• If the issue persists, reach out to us at [Insert Email].

 
Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [khayaandjess@gmail.com].

For any refund-related inquiries, reach out to:

Khaya and Jess®
Email: [khayaandjess@gmail.com]
Phone: [076 396 4342]