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Shipping Policy

A Legal Disclaimer

At Khaya and Jess®, we are committed to delivering your orders efficiently and securely. Please review our shipping policy below for details on delivery times, costs, and procedures.

Shipping Policy - The Basics 

Processing Time
 

  • Orders are processed within [1] business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Custom or pre-order items may require additional processing time.


Shipping Methods & Costs
 

  • Shipping costs vary based on your location and selected shipping method.

  • The total shipping fee will be displayed at checkout before completing your purchase.

  • We offer [list available shipping options, e.g., standard, express, international shipping].


Estimated Delivery Time
 

  • Domestic Orders: [1-7] business days.

  • International Orders: [7-30] business days, depending on destination and customs processing.

  • Delivery times are estimates and may be affected by external factors such as customs delays, courier disruptions, or holiday seasons.


Tracking Your Order
 

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your package on our courier partner’s website.

 
Shipping Restrictions
 

  • We currently ship to [list available countries/regions].

  • Some items may be subject to shipping restrictions due to regulations or carrier limitations.

 
Lost, Stolen, or Delayed Shipments
 

  • Lost Packages: If your order does not arrive within the estimated delivery time, contact us at [khayaandjess@gmail.com] for assistance.

  • Stolen Packages: We are not responsible for stolen packages once marked as “Delivered.” Please ensure you provide a secure shipping address.

  • Delays: We are not responsible for shipping delays caused by weather, customs, or carrier issues.

 
Incorrect Shipping Address
​

  • Customers are responsible for providing the correct shipping address.

  • If an incorrect address is provided, we are not liable for lost or undelivered packages.


Returns Due to Failed Delivery
 

  • If a package is returned to us due to an incorrect address, failure to collect, or other delivery issues, the customer may be responsible for reshipping fees.

Conclusion

For any shipping-related questions, please contact:

Khaya and Jess®
Email: [khayaandjess@gmail.com]
Phone: [076 396 4342]

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